I am happy because I finally remembered my pin for my EON card.
Probably, my mind is occupied with many things that is why I am so forgetful nowadays (Or is it just another sign of aging?). For those who haven’t experienced it yet, your EON internet banking account will be locked out after entering two invalid pins. It happened to me last Wednesday. I was about to check if my PayPal withdrawal has been credited to my EON account when my first attempt failed. I tried another pin and kaboom! My account has been locked out! Added to that, I didn’t noticed there was a warning on the screen that I only have one more invalid attempt. How foolish right? EON is less gracious with invalid pin attempts compared to my other online accounts in which the allowable attempts are three. So EON online users, be careful.
Like any other sane being (yes, I still think I’m still sane, LOL), I checked the website of Union Bank if it has a directory of the branches. I want to know the phone number of the branch where I got my EON card. The website has the branch directory with the numbers. I dialed the number and I told the person who answered my call about my problem. He gave me a number to dial for my concern. I dialed the number given to me and I was again given a number to dial. The same thing happen on my next call. It was a random test of my patience and good thing, I passed it. I finally got the right number on my fourth call. She told me that I will be emailed on the instruction how to reset my pin/password. She also informed me that I only have one more attempt for that day on an ATM. If ever my card get locked out, I have to wait for 24-hours before I can use it again. But do you know that the hotline number for EON cardholders are just right on the back of the card? Maybe, I was in panic that I didn’t bother to check 🙁
I received their email last Friday. Below is their quoted email.
Please be informed that your online banking access has been modified. You may now access your account.
Or You may access your account now using your user ID and ATM pin as login password.
We hope to hear from you again so we can respond to your concern immediately.
For your convenience, our Customer Service Correspondence Unit operates on Mondays to Fridays, from 8:30am to 5:30pm . Emails sent after office hours, weekends as well as Public Holidays will be responded on the next working day. You may also contact us through our 24-hour Customer Service Hotline at 841-8600
UnionBank Customer Service
I replied immediately but didn’t hear from them anymore. But ever since I received their email, I tried to squeeze my mind to remember the generated pin given to me when I claimed my card. Another foolishness! I should have changed it immediately. There were only four numbers playing in my mind. I tried one combination last Saturday and it was accepted. I was so happy! But because I was so excited that I already remembered my pin, I forgot to change it again! And also this morning when I saw a Union Bank atm. Sigh! So you see how cluttered my mind is. This is the effect of thinking so many things at the same time 😉 Good thing, I do not forget my husband and daughter, LOL!