I wonder what is happening with Globe Telecoms‘ service, It’s deteriorating and very disappointing for me as a subscriber. My first disappointment was when they offered me a better package for a minimal increase in my monthly fee as my loyalty reward but when I availed it, they told me that our area was unserviceable. It is so frustrating, right?
This time it is about my internet connection again. I noticed for the past months that my internet connection is intermittent. It suddenly get disconnected but it would return within an hour. It happens everyday but since it returns immediately (for me an hour is still acceptable) so I didn’t contacted their hotline.
Last Tuesday, my connection dropped out at around 9 a.m. I waited for it to return for more than an hour but it didn’t. Since I need to complete an urgent task , I decided to contact their hotline. After the tech specialist verified that there was a problem with my connection, she scheduled an onsite visit for yesterday at 1 pm to 8pm. My connection returned on Tuesday night at around 8pm so I thought the problem has been fixed.
Yesterday morning, when I started working, I had no connection again but it returned around 10 -11 am. That was the time that the technician arrived. So I told them that my connection just returned but it was intermittent. I requested them to double check my cable since I also noticed that when it rained I always lost my connection. They promised me that they would check it and would return or give me a feedback. Five minutes after the technician left, my connection got lost again. I waited for their feedback but didn’t received any. I made a follow-up call for my request but they told me that the technician logged that they reset my connection. I told csr guy that I don’t still have a connection. Since the request was still open and the schedule was until 8pm, I was requested to keep my line open for feedback.
Since I didn’t receive any call and it texas holdem and blackjack online was almost 8 pm, I was worried that my connection won’t get fixed, I called again. Lo and behold, I was surprised to know that the schedule was moved again today at 1 pm – 8pm and there was a logged indicating that they called me up at 5pm which was a BIG LIE because nobody from GLOBE TELECOMS contacted me. I was the one who called them. I received a call from after my initial follow-up asking me if my connection was restored already but I told the lady that it was not and it was not around 5pm but 7 pm.
During my last follow-up, I could no longer control my temper and all my patience run out because I felt that I was being fooled. Plus I could not afford to have another day without a connection because my day job depends on it. I get paid by hours so much is being taken away from my family’s table. Aren’t they supposed to inform me that my schedule was reset at least before I called them? I think that is called being “PRO-ACTIVE“. On my part, if they told me earlier that they can’t fix it, I can find ways. Can I sue them if I lose my job because of their lousy service?
Today, no one appeared on our doorstep to fix my connection. Another broken promise, huh? I received a generated call at around 6pm telling me that they rescheduled again the onsite visit tomorrow. That is how polite GLOBE TELECOMS is. They let the recorded phone call saved their ass. Sigh!
I think it is about time to look for another provider. I am not sure if there are any other provider which supports cable connection in our area. But I will seriously consider finding another provider. This is not the first time it happened to me and I don’t know if my complaints even reach the right authorities, do they?
Is it only GLOBE TELECOMS who has unreliable and lousy service?
Btw, did you noticed that the title of the post is ironic?