Womanhood

Missing SSS Loan Payment

  • Sumo

This is a warning. Those who have contributions or loans from SSS should always keep their receipts. The posted contributions/payments on their site might just suddenly disappear just like what happen to my loan payments made from 2012 to 2014. I was still able to see the posted payments last September but when I checked again last November, all the payments were gone except for just 1 payment. They are now asking me to pay 93k for a 24k loan.

I have contacted SSS via their contact us email address last December 18, 2020 to complaint about this matter and they are now putting the burden to produce the receipts on me.

They didn’t even bother to tell me that they will verify my claim on their end. What a support?! I don’t think their solution is acceptable.

As a web-developer, I know that database records will not be lost unless the system is hacked, there was a glitch in the system or the records were deleted either intentionally or accidentally. Which one happened to their application?

Good application system should also have a history log to track the changes made to the record, who and when it was changed.

Now the question is, what happened to the records of my payments? What will happen if I could not produce the receipts since it was already 8 years ago. I am wondering how many members experienced the same ? Can the members trust their system? Is it reliable? This is very frustrating and disappointing.

#SSSLoanPaymentMissing

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14 thoughts on “Missing SSS Loan Payment

    1. Do you have your receipt sir Paul? I am thinking that many people were affected and I am looking for people with the same experience but with receipts so many we can request for investigation why the missing payments suddenly disappear.

  1. Same situation here. Did sss resolve the issue? Please contact me. Desperate of a solution

    1. No, not yet! I actually wrote this post to see if there are other people with the same issue. Because I believe something happened on their db.

  2. Hello Mylene, I have the same issue. Did you make another complaint after the last message you got from SSS or were you able to correct this issue?

  3. Hello Ms Mylene, gusto lang sana malaman what happen po sa missing sss loan payments nyo, naayos na po ba? kasi ganun din nangyari sa loan payments ko, this past few days ko lang natuklasan, Im really worried kasi yung company na pinasukan ko ay nagclose na, my only proof ay yung payslip ko na lang na naitago ko.

  4. This happened to me this week. I went to the SSS branch to make a payment for my SSS loan which was left unpaid over the course of time.

    I had the teller assist me with how much I still needed to pay in order to qualify for a loan. I was so close to bringing my balance below 50% of the original loan principal. Eventually, just to get everything over and done with, I paid the required amount. The teller told me to wait for 2 to 3 days for the payment to get posted. Afterwards, I can file for a loan.

    Three days after (that being today), I checked my online portal. I was ready to file a loan. To my dismay, it is now showing that I needed to pay an extra 60k because no payments were showing aside from the one I did 3 days ago.

    I personally went to the branch to report my concern. Everyone kept telling me they could not do anything about it. The only thing I can do, so I was told, was to file a request to recover my records. I was told it may take several days. Now I have to do so much legwork. It’s not even my fault. I was even told by the representative at the counter that they cannot do anything to expedite the process.

    I cannot imagine how many more people got affected by this

    1. Do you have your receipts ma’am? Someone is malicious deleting the payments 🙁 If you have your receipt maybe we can file a group complaint and have SSS investigate why the payments suddenly disappeared.

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