I’ve been a Globe broadband subscriber for more than a year now. Recently I received a call from Globe loyalty team agent informing me that I am qualified for the loyalty award. I was given three options; 1) 1Mbps bundled with land line for Php 1099; 2) 2Mbps bundled with land line for Php 1299 plus free WI-FI router; 3) The insomniac speed boost in which the additional payment would depend on the time I would choose. I told the agent that I would ask first my Husband about it.
After Hubby and I discussed it, we decided to avail the second option, the 2Mbps bundled with land line for Php 1299 plus free WIFI router. So I called the Globe hotline to request for an update of my plan. Unfortunately, according to them, our location is currently unserviceable. This means that though I’m qualified of the loyalty award, they could not process the update because there is no slot available. This further means that I could not claim my loyalty award. According to them I can call again after six months to check if our area has already the facility :D. Nice!
I feel disappointed because in the first place they were the ones which offered the options then when I avail it, they could not grant it to me. Clap! Clap! Clap! Then I would be the one to call them to know if the location is serviceable already. Very customer-friendly, right? Well, I’m being sarcastic there :D. The holding period starts when the update has been done. What happens to the time I waited for the service? I wish they just didn’t inform me about the loyalty award.