I am terribly DISAPPOINTED with the result of my second purchase from MetroDeal.com. My first purchase was a smooth one so I decided purchase another voucher. Unfortunately, this time they failed to deliver the expected item.
Last July 20, Hubby convinced me to buy the deal offered by MetroDeal.com for a 10-inch Blink Tablet PC with 3G GSM Sim Card Slot for Mobile Phone Capabilities at Php 4,500, it is a good deal right? That time, Ensogo PH has also a deal for a 7-inch tablet at 3,999. But we decided to buy the one from MetroDeal for three reasons. First, because it is bigger at 10 inches. Second it is has a built in SIM slot. Meaning the tablet can be used for call and SMS. Third, I have already tried the site and it delivers.
The delivery should have started last July 21 but I received an email stating that the delivery date was moved to July 25. Though we were excited to receive our 10-inch Blink Tablet PC with 3G GSM Sim Card Slot for Mobile Phone Capabilities, we let it pass and waited patiently. We received another email last August 4 stating that due to the volume of the purchases, the delivery would take 2 to 3 weeks, maximum. We accepted their apology calmly and like they requested, we hanged on.
But when the unit finally arrived last Saturday, our excitement was replaced with DISAPPOINTMENT. The 10-inch Blink Tablet PC with 3G GSM Sim Card Slot for Mobile Phone Capabilities we expected became a 7 – inch non-Blink (we could not find anywhere in the unit the BLINK trademark) Tablet PC with N0 3G GSM Sim Card Slot for Mobile Phone Capabilities. We even thought that the courier made a mistake with the delivery so we re-checked the name indicated on the parcel. But it was really mine. And when I checked the details of the voucher I bought, the 10-inches specification was already 7 inches and the 10-inch in the title of the deal could nowhere be found. I called the number indicated on the small piece of paper included in the parcel where the FREEBIES were listed. The lady who answered the phone (probably was not trained to properly handle customer calls) told me to contact MetroDeal directly because they were just the supplier. I tried to find the contact number of MetroDeal and I found it. Unfortunately the hotline is only accessible from Monday to Friday. So phone was not possible that time. I have no choice but to email them. The auto-response stated that depends on the volume, I will get a reply from 1 to 3 days. We had no choice but to wait until we got an answer from them.
Hubby tried to assess if we can settle for the unit. But he found out that the unit is not really satisfactory. It could not connect to 3G using the broadband plugin and the WIFI capability is so weak. Imagine it could no longer connect to the WIFI if it is on the next room of where the router is. That is the time we decided to request for refund. And I emailed the support team again.
Luckily, after several days, I got a reply from the support team this evening. They are willing to refund my money but also tried to point out that the specs of the tablet I received were upgraded? How can I compare if the original detail was also “upgraded”? Aside from the upgrade, they stated that they included some freebies. Well, thanks for the freebies but the freebies are just enough consolation for the delivery delays.
I am not saying that MetroDeal is a hoax site. As I said, my initial transaction with them went smoothly. But they failed to maintain their credibility to me. I will think so many times before buying another voucher with them again. And if the same deal is being offered to other group buying sites, chances are, I’ll choose the other sites over MetroDeal.